This "zero" footprint application provisions a secure session with our customers to provide first hand assistance and troubleshooting efforts. There's an initial setup process upon first launch of the application. You are then assigned a "session id" with the opportunity to enter any details pertaining to your issue. Simply click the REQUEST SUPPORT button to enter our SERVICE QUEUE. The next available technician will acknowledge your request presenting you with a prompt to AUTHORIZE remote support.
That's it! Our technician is now able to remote control your computer all with you able to see exactly what's being done. NO black screen magic, NO wondering what else maybe happening. You are also able to directly assist by demonstrating issues
Future remote support is even easier - just click the S.O.S App now on your desktop!
Give us a call at301-952-8724and mentionREMOTE S.O.Sfor more details and/or to get enrolled for this service offering !!!
USCI Remote Support S.O.S
MD Lic. 0078 Service-Disabled Veteran-Owned Small Business VA Lic. 11-2367