Request Service Get a Quote
Services Managed Security Partners About Careers Fingerprinting Contact Get a Quote

SOS Remote Support

A USCI technician can see and fix the problem on your computer while you watch.

Download USCI SOS Remote Support Works on Windows and Mac.

How it works

  1. Open the file you downloaded. It's in your Downloads folder.
  2. Enter the session code your technician gives you, plus your name and what you need help with.
  3. Click Join session. You'll see everything the technician does, and you can close the window to end the session at any time.

On a Mac

The first time you open it, your Mac asks you to allow Screen Recording and Accessibility. Open System Settings, then Privacy & Security, and turn on TeamViewer under both. Then reopen the tool.

Stay safe

Only start a session when a USCI technician asks you to. We will never call you out of the blue asking for access.

Can't connect? Call 301.952.8724 or request service.